1. Purchase the MOMENTUM True Wireless 2 in our online shop and take part in the trade-in program (select "Trade-In" option from the product variant dropdown menu).
2. Securely pack your MOMENTUM True Wireless (First Generation) and enclose your MOMENTUM True Wireless 2 (Second Generation) receipt in the box. Send us your package.
3. We‘ll grant your discount after 5-7 working days and inform you via e-mail.
What is the MOMENTUM TRUE WIRELESS trade-in program?
The MOMENTUM TRUE WIRELESS trade-in program gives our customers the chance to return their MOMENTUM True Wireless 1 to us and, in exchange, receive a credit when they order a new set of MOMENTUM True Wireless 2 headphones. The process is simple and easy.
Where do I send my MTW trade-in?
Please send your MTW trade-in unit to the following address:
Sennheiser Electronic Co.
1 Enterprise Dr.
Old Lyme, CT 06371
What condition does my MOMENTUM True Wireless 1 need to be in?
Every trade-in product needs to be completely functional and must have been purchased within the last 12 months.
How long does it take to get my credit?
If your return shipment passes our quality test, you will automatically receive your credit within a few days. The entire process should not take longer than 5 to 7 business days.
Do I have to pay any shipping costs for the trade-in?
Yes, the return shipping for the MOMENTUM True Wireless trade-in program is paid by the customer.
Can I hand in my trade-in product in person?
We are not offering the option of personal hand-ins. Please mail us your product in order to participate in the program.
Can I trade in a product besides the MOMENTUM True Wireless?
No, our trade-in program is limited to only the MOMENTUM True Wireless 1.
What happens if my trade-in product does not pass the quality test?
If your trade-in product does not meet our quality standards or if it is older than 12 months, we will notify you accordingly.
What if I have other questions about the trade-in program?
If you have additional questions, feel free to contact us at [email protected] and we will be happy to assist you.
|All euro countries||75 EUR|
|United Kingdom||65 GBP|
|United States||75 USD|
Conditions of the limited-time promotion
This promotion is for a limited time only. Sennheiser reserves the right to change or terminate this offer at any time.
The MOMENTUM True Wireless trade-in program on Sennheiser.com will continue until 12 p.m. EST on August 16, 2020.
You can apply the discount only to the purchase of a MOMENTUM True Wireless 2 that is sold and sent by Sennheiser’s online shop. Limit of one credit for each MOMENTUM True Wireless returned.
The credit will be transferred to the payment method you used for the original order.