Sennheiser is working actively to combat brand and product counterfeiters. This is not just in the interest of our customers, who rely on the top quality and service they expect from Sennheiser – it also protects our company, our brand, our workers and their jobs.
Sennheiser protects its products with specific security labels. With the beginning of 2018 these security labels have undergone an update matching Sennheiser’s recent Corporate Design.
Brand and product piracy is a problem that demands to be taken seriously. Product imitations may be similar to the original at first glance, but actually having nothing at all in common with it. The materials used, the durability and the sound properties of the copy are very much inferior to Sennheiser standards. The counterfeits are of poor quality, or do not function at all. The dealers rarely offer any guarantee, so there is no recourse for the disillusioned customer.
Counterfeit brand products do not just exasperate customers – they also damage the Sennheiser brand and the industry as a whole, and result in the loss of jobs. This is why we are doing all we can to protect you from counterfeits. Only the purchase of a genuine product will ensure that you get the good quality you desire.
So it is important to us to have a comprehensive defensive strategy in place. One aim of this is to strengthen awareness of the value of original technology on the international markets.
Sennheiser is a member of APM – Aktionskreis gegen Produkt- und Markenpiraterie e.V. (Action Group Against Product and Brand Piracy, Registered Association). This organisation works to protect intellectual property rights, encouraging companies to share their experiences and fostering communication between industry and the politicians.
In Sennheiser’s eyes, protecting its customers against counterfeits is a serious concern. Brand protection means customer protection. In order to protect you against brand imitations, here are a few practical tips which we hope you may find useful:
When purchasing Sennheiser equipment, we would advise you as a matter of urgency always to go through an authorised dealer from the Sennheiser network. This way you can be sure as a customer that you will be getting a top-quality original article, backed up by full customer service.
For the most part, counterfeit Sennheiser products are offered for sale at internet auctions or on specially created webpages. We are working actively to live up to the quality standards we set for ourselves, and to give our customers the Sennheiser quality to which they are accustomed. We therefore aim to publish the names of such websites in future on a Black List .
People often go to great lengths to imitate the packaging and product design of Sennheiser equipment. So it may be difficult to detect a counterfeit at first glance. The purchase of counterfeit products can involve various risks and disadvantages. For example, the product may come with non-matching accessories or with none at all, there may be no German instruction manual or the plugs may be incompatible with standard fittings in the country of purchase.
If you have nonetheless been unlucky enough to acquire a counterfeit, you should ask the vendor to reimburse the purchase price. A counterfeit product is only pretending to have been made by Sennheiser, so in purchasing it you are not acquiring the quality for which Sennheiser is noted. Naturally we offer no guarantees or service in connection with product imitations, nor do they come under statutory warranty.
In case you have serious doubts about the authenticity of your purchased Sennheiser product, please contact us through one of our contact centers.
When purchasing Sennheiser products, you will be playing safe by obtaining your product from a dealer listed on the authorised Sennheiser dealer network, or from a professional dealer of established credentials. In this way you can not only be sure of purchasing a top-quality original article, you will also have the benefit of full customer service.
Please use our dealer finder to look for certified dealers.
Counterfeits are immensely detrimental to the market and to the competitiveness of our industry and our company. Sennheiser will therefore take legal action against patent and trademark as well as design patent infringements. In conjunction with government authorities, we also organise investigations against suspect commercial outlets and production sites.
You can keep up with the latest developments by viewing these trendsetting media reports, to be found in our press section.